Our Goal

We aim to create beautiful, high-quality images while keeping the experience easy, efficient, and safe for everyone.

 

Getting the Property Ready

A little preparation goes a long way in making your photos stand out!

 

Lighting

• Please turn all interior lights ON before we arrive

• Open all blinds, shades, and curtains for natural light

• Replace burnt-out bulbs if possible

• Turn OFF ceiling fans and TVs

 

Cleaning & Staging

• The home should be clean, decluttered, and photo-ready

• Remove personal items (toiletries, trash cans, cords, etc.)

• Make beds and clear surfaces

• Move vehicles from the driveway if possible

Think of the home as "show-ready"—just like it would be for a showing!

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We’re happy to be the “bad guys.”

Download the checklist and we’ll keep everything photo-ready.

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​Pet Policy (Safety First!)

We’ve been bitten, scratched, and definitely judged—so while we all love animals, they don’t always love us on a stressful photo day (and honestly, neither do we sometimes).

• Please secure all pets before the shoot

• This keeps your pets safe and comfortable, and ensures a smooth session

If pets are not secured, we may need to pause, reschedule, or return at a later time.

 

Scheduling & Timing

We run on a carefully planned schedule to stay on time for all clients.

 

Please Be Ready

If the property is not ready when we arrive:

• We may need to leave and return later...making this awkward for all. Sorry.

• A return/trip fee may apply

 

Running Late?

If access is delayed or we’re unable to start on time:

• The shoot may need to be rescheduled

• A rescheduling fee may apply

We truly appreciate your help in keeping everything on track!

 

Property Access

Please ensure we have clear and timely access to the property. If you are providing us with a code please day the day before or early morning.

If we’re unable to access the home:

• The appointment may be canceled

• A trip fee may apply

 

Safety & Comfort

Your safety and ours is very important.

We reserve the right to leave the property if:

• We feel unsafe or uncomfortable

• There are unsecured animals

• Conditions are hazardous

• It smells. Just kidding. Are you still reading?

If this happens, a return visit can be scheduled with a fee.

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No-Shows

If no one is present and access is not provided:

• The appointment will be considered a no-show

• Fees may apply

 

Rescheduling

Life happens, we get it!

• Please provide as much notice as possible (24 hours is appreciated)

• Last-minute changes may include a fee

Weather-related rescheduling will always be handled fairly.

 

Time On Site

Each shoot is scheduled based on the size and services booked.

Delays caused by:

• Cleaning

• Last-minute staging

• Interruptions

may require us to reschedule. Fees will apply.

 

 

Image Use & Editing Policy

We take great care to deliver professionally edited images that reflect the property accurately.

• Photos may not be altered, edited, or modified after delivery

• This includes:

  • Virtual staging

  • AI edits or enhancements

  • Filters or color changes

If additional editing or enhancements are needed, please contact us, we’re happy to help!

 

Weather Considerations

For exterior shots, weather matters. Especially with drone shoots.

We may:

• Reschedule for better conditions

• Use light enhancements when appropriate

 

Additional Fees May Apply For

• Return visits due to the home not being ready

• Extended wait time

• Travel outside service area

• Rush delivery

• Reshoots not related to photographer error

 

Agreement

By booking with us, you agree to these guidelines so we can provide the best possible experience and results.

We truly appreciate your cooperation and can’t wait to capture your property beautifully!

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